– The tour groups will depart when there are 3 or more reservations. For the private tours, no minimum is required.
– The tours will be conducted in one language.
– To avoid missing the tour, you should be at the set meeting point 20 minutes before departure, or 10 minutes before in the case a private vehicle is going to pick you up from your hotel.
-In case of no show at the meeting point, no refund will be made. Please take into account that the tours always depart on time.
– The price for the group tours or general tours are per person. Private tours have a fixed amount that can be divided by the number of participants (between 5 and 8, depending on the tour). For some private tours we use a graduating scale of prices (per person) depending on the total number of participants.
– Transportation to and from your apartment or hotel is always included in the tours that provide the use of private vehicles. The pick up and drop off is not provided or the walking tours.
– Please note that during the high season the queues in the Museums may be long even with the priority entry ticket. It depends on the amount of visitors with the priority entry tickets.
– Any modification or cancellation of the reservation must be notified at least 48 hours in advance without exception.
– When less than 48 hours until tour departure, no refunds will be made, without exception.
– If the Tour Operator to suspend the excursion or tour, the customer is entitled to claim a refund of the amount that already has been charged or paid.
– Traffic or weather conditions such as rain or wind are not cause for refund or suspension of walking tours, unless a risk deemed by the competent authorities. If necessary in such circumstances, different routes may be taken.
– Any claim to the Tour Operator shall be submitted in writing (including email) within 10 working days of the completion of the tour. Any dispute that can not be settled by mutual agreement between the parties, it could be transferred to the appropriate local court.
– The Tour Operator is not responsible for any conditions that may had been modified by other sellers or suppliers (Viator, etc…) without our permission.
Discounts and offers
– Children aged 0-5 years participate free of charge.
– Children 5-12 years are entitled to a 20% discount (per child) on tours with price per person.
– In the case of the presence of one or more children of 5-12 years in private tours or fixed prices, a once off 10% discount on the total tour price will be applied.
– For groups of 5 or more people making a reservation, a 10% discount will be applied to the final price (for group tours only, not private).
– If you book a different second tour with us, we will apply a 5% discount on the price.
– If you book three or more different tours with us, we will apply a 10% discount on the price.